Black Diamond Details LLC Privacy Policy

Data, AI Use & Your Rights
Effective Date: 1st February, 2026
Last Updated: 25th February, 2026

1) Introduction

Black Diamond Details LLC (“Black Diamond,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

  • Visit https://www.bdiamondshine.com/ (the “Site”)

  • Request information, submit forms, or book appointments

  • Communicate with us by phone, email, or SMS/text message

  • Interact with our AI-enabled chat/voice tools (if offered)

  • Interact with our ads on platforms such as Meta or Google

By using our Site or services, you agree to the practices described in this Privacy Policy.

2) What Information We Collect

We collect information you provide directly and information collected automatically through your use of the Site.

A. Information You Provide to Us

We may collect the following personal information:

  • Identifiers: name, email address, phone number, physical address

  • Customer communications: messages you submit through forms, email, SMS, or phone

  • Reviews/testimonials: content you submit publicly or privately (including any name you include)

Service context: We provide window tinting, vinyl wrapping, paint correction, and auto detailing primarily through scheduled appointments. We do not require online account creation.

B. Information Collected Automatically (Cookies/Pixel/Analytics)

When you visit our Site, we (and our advertising/analytics partners) may automatically collect:

  • IP address and device identifiers

  • Browser type, device type, operating system

  • Pages viewed and actions taken

  • Referring/exit pages, approximate location (city/state) inferred from IP

  • Ad interaction data (e.g., whether you clicked or viewed an ad)

This is typically collected via cookies, pixels, tags, and similar technologies, including Meta Pixel and similar tools used for measurement and retargeting.

3) SMS/Text Messaging (A2P/TCPA/CTIA)

If you opt in to receive text messages, we may send transactional and marketing SMS, such as:

  • Appointment confirmations, reminders, updates

  • Customer service messages

  • Promotions, special offers, and follow-ups (only if you opt in)

Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply.

Opt-Out / Help

No Sale/Sharing of SMS Opt-In Data

We do not sell or share SMS opt-in consent or your mobile number with third parties for their marketing purposes. We may share your number only with vendors necessary to deliver SMS services (e.g., carrier/aggregation/communications providers), solely to send messages you opted in to receive.

4) AI-Enabled Tools (Chat/Voice)

We may use AI-enabled chat and/or voice tools to assist with customer support, scheduling, and communications.

What AI Data May Include

If you use these AI tools, we may collect and process:

  • Message content, call audio (if applicable), transcripts, and contextual information

Why We Use AI Data

  • Provide requested support or scheduling help

  • Improve service quality and consistency

  • Quality assurance and training of internal processes

  • Fraud and abuse prevention

AI Data Retention

AI interaction data (including transcripts and related records) may be retained for up to 12 months, unless a longer period is required for legal compliance, dispute resolution, or security.

AI Safeguards

  • We do not use AI to make decisions that produce legal or similarly significant effects about you without appropriate human involvement.

  • Access to AI interaction data is limited to authorized personnel and service providers.

5) How We Use Your Information

We use personal information for business purposes including:

  • Scheduling and delivering services

  • Communicating with you (email, phone, SMS)

  • Sending appointment notifications and customer support responses

  • Sending marketing communications if you opt in

  • Processing payments (via Square)

  • Improving our Site, offers, and customer experience

  • Advertising measurement and retargeting (Meta/Google)

  • Security, fraud prevention, and legal compliance

6) How We Share Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

A. Service Providers (Processors)

We share personal information with vendors who help us operate our business, such as:

  • Square (payments and/or point-of-sale processing)

  • Square Appointments (appointment booking and customer management)

  • Squarespace (website hosting and website forms)

  • Advertising/measurement partners (e.g., Meta and Google tools)

  • Communications providers that deliver SMS or email messages you request or opt into

Service providers are permitted to use personal information only to provide services to us and must protect it.

B. Legal and Safety Reasons

We may disclose information if required to comply with law, enforce our policies, respond to lawful requests, or protect rights, property, and safety.

C. Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

7) Cookies, Targeted Advertising, and “Sale/Share” (CCPA/CPRA)

We use cookies and similar technologies for site functionality, analytics, and advertising.

Targeted Advertising / Cross-Context Behavioral Advertising

We may use Meta and Google advertising tools that can be considered “sharing” under CPRA when used for cross-context behavioral advertising (retargeting).

Your Choices

  • You can adjust cookie settings in your browser to block or delete cookies.

  • You can limit interest-based advertising through platform settings (e.g., Meta Ad Preferences, Google Ad Settings).

  • If we provide a cookie banner or preference center, you can manage your tracking choices there.

Note: Disabling cookies may impact Site functionality.

8) Data Retention

We retain personal information only as long as necessary for:

  • Providing and administering services and appointments

  • Maintaining business records (e.g., invoices, tax/accounting)

  • Marketing communications until you opt out

  • Legal compliance and dispute resolution

  • Security and fraud prevention

AI interaction data may be retained up to 12 months as described above.

9) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11) Your Privacy Rights (Texas TDPSA / CCPA-CPRA / GDPR-Style Rights)

A. Texas Residents (TDPSA)

If you are a Texas resident, you may have the right to:

  • Confirm whether we process your personal data

  • Access your personal data

  • Correct inaccuracies

  • Delete personal data

  • Obtain a copy of your data (where applicable)

  • Opt out of targeted advertising and certain profiling (where applicable)

B. California Residents (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know the categories and specific pieces of personal information collected

  • Delete personal information (subject to exceptions)

  • Correct inaccurate personal information

  • Opt out of “sale” or “sharing” (as defined by law)

  • Limit use/disclosure of sensitive personal information (if applicable)

  • Non-discrimination for exercising your rights

We do not sell personal information for money. We may “share” information for cross-context behavioral advertising (retargeting) depending on how cookies/pixels are configured.

C. GDPR-Style Rights (If Applicable)

Although we operate in the U.S., we extend core rights principles where feasible, including access, correction, deletion, and objection to marketing.

12) How to Exercise Your Rights (Access / Deletion / Correction / Opt-Out)

To submit a privacy request, contact us:

Verification

We may need to verify your identity before fulfilling a request. We will use information already in our records or request additional information solely for verification and fraud prevention.

Authorized Agents

Where permitted by law, you may use an authorized agent. We may require proof of authorization and identity verification.

13) Appeals (Texas and Other Applicable State Laws)

If we decline to take action on your request, you may appeal by emailing bdiamondmobile@gmail.com. We will respond in writing with our decision and reasoning where required by law.

14) International Visitors

Our Site and services are intended for U.S. customers. If you access our Site from outside the U.S., your information may be processed and stored in the United States, where privacy laws may differ from your jurisdiction.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date at the top of this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

16) Contact Information

Black Diamond Details LLC
Address: 7903 Alcove Ave Suite 40, Lubbock, TX 79407, United States
Email: bdiamondmobile@gmail.com
Website: https://www.bdiamondshine.com/
Phone: 806.281.3890

SMS Terms & Messaging Policy (A2P / TCPA / CTIA)

Effective Date: 25 February, 2026

By opting in to receive SMS/text messages from Black Diamond Details LLC, you agree to these Messaging Terms.

Types of Messages

You may receive:

  • Appointment confirmations and reminders

  • Service updates and customer support

  • Promotions and marketing offers (only if you opt in)

Consent

  • By providing your phone number and opting in (via our website contact form or booking form), you consent to receive SMS messages from us.

  • Consent is not a condition of purchase.

  • Message frequency varies. Message & data rates may apply.

Opt-Out / Help

  • Text STOP to cancel at any time. You will receive a confirmation message and no further messages will be sent unless you re-opt in.

  • Text HELP for assistance.

  • You can also contact bdiamondmobile@gmail.com.

Data Practices

  • We do not sell or share your mobile number or SMS opt-in consent with third parties for their marketing purposes.

  • We may share your number with service providers necessary to deliver the messages (e.g., carriers/aggregators) only for the purpose of sending messages you opted in to receive.